Reduce Flexi Hose Risk Across Your Portfolio

One burst hose. Multiple units affected. Your responsibility to manage.

When a flexi hose bursts in a multi-unit building, the water does not stay in one apartment. It flows through floors, walls, and ceilings, damaging multiple lots simultaneously. The average claim exceeds $27,500 per incident, and in a strata building that figure multiplies quickly.

Property managers and body corporate committees have a duty of care to maintain common property and mitigate foreseeable risks. Flexi hose failure is foreseeable, documentable, and preventable. The question is whether you can demonstrate you took reasonable steps before an incident occurs.

Insurance, liability, and due diligence

Insurers assess claims individually. If a body corporate cannot demonstrate that maintenance was conducted and documented, claims may be reduced or declined. A building-wide flexi hose audit provides the evidence that reasonable steps were taken.

For property managers, this documentation also protects your professional position. When an owner asks what was done to prevent a burst hose incident, the audit report is your answer.

Stuart Wills, FlexiPro's founder, spent three years as a building insurance assessor. He has seen firsthand how insurers evaluate maintenance history when processing claims, and he understands what documentation strengthens your position.